Frequently asked questions

How do I use Givt?

What is Givt?

Donating with your smartphone
Givt is thé solution for giving with your smartphone when you are not carrying cash. Everyone owns a smartphone and with the Givt-app you can easily participate in the offering. You can find the Givt-app for free in the App Store and in Google Play.

Personal and conscious
Making a donation is a personal and conscious moment, as we believe that making a donation is not just a financial transaction. Using Givt feels as natural as giving cash.

Why ‘Givt’?
The name Givt was chosen because it is about ‘giving’ as well as giving a ‘gift’. We were looking for a modern and compact name that looks friendly and playful. In our logo you might notice that the green bar combined with the letter ‘v’ forms the shape of an offering bag, which gives an idea of the function.

The Netherlands and Belgium
There is a team of specialists behind Givt, divided over the Netherlands and Belgium. Each one of us is actively working on the development and improvement of Givt.

How does Givt work?

The first step was installing the app. For Givt to work effectively, it’s important that you enable bluetooth and have a working internet
connection.

Then register yourself by filling in your information and signing a mandate.You’re ready to give! Open the app, select an amount, and scan a QR-code, move your phone towards the collection bag or basket or select a goal from the list.
Your chosen amount will be saved, withdrawn from your account and distributed to the church or collecting foundation. Check this page to find out more!

If you don’t have an internet connection when making your donation, the donation will be sent at a later time when you re-open the app. Like when you are in a WiFi zone.

Is my phone suitable to use Givt?

The app works if your phone meets the following system version:
– iOS: from version 7 (from iPhone 4S)
– Android: from version 4.4

Do you use a Windows Phone? Unfortunately we do not support Windows.

It is important that you are connected to the internet and that bluetooth is switched on.

If you don’t have an internet connection when making your donation, the donation will be sent at a later time when you re-open the app. Like when you are in a WiFi zone.

How can I give?

It’s easy! Just open the Givt-app, choose an amount and move your phone towards the collection device, scan a QR-code or select a recipient from a list. Don’t forget to finish your registration, so your donations can be delivered to the right address. Check this page to find out more!

How can I give to multiple collections?

Do you have multiple collections in one service? Activate up to three collections by pushing the plus-symbol at the top right corner of your screen. You can see which one is selected (1, 2 or 3). Fill in the amounts in such a way that they resemble the order in which the collections pass by in your church. When you give to the first collection that passes by, all donations are sent immediately. In the overview you can see a breakdown of your donations. They will be labeled as ‘collection 1, 2 or 3’. (Your church knows which number corresponds with which purpose). Want to skip a collection? Leave it open or remove it by tapping twice.

Why do I have to enable bluetooth when giving to a collection device?

Your phone receives a signal from the beacon inside the collection box, alms bag or basket. This signal uses the bluetooth protocol. It can be considered as a one-way traffic, which means there is no connection, in contrast to a bluetooth car kit or headset. It is a safe and easy way to let your phone know which collection box, alms bag or basket is nearby. When the beacon is near, the phone picks up the signal and your Givt is completed.

Why does Givt need my location details?

When you use an Android phone, the Givt-app can only detect the beacon in the collection device when your location details are known. That is why we need your location details. We don’t use you location details for anything else.

My Givt account

How does registration work?

To use Givt, you have to register in the Givt-app. Go to your app menu and choose ‘Finish registration’. You set up a Givt-account, fill in some personal details and give permission to collect the donations made with the app. The transactions are handled by Slimpay – a bank that specialises in the treatment of permissions. When your registration is complete, you are ready to give. You only need your login details to see or change your settings.

Why does Givt store my personal information?

Everyday we work very hard at improving Givt. To do this we use the data we have at our disposal. We require some of your data to create your mandate. Other information is used to create your personal account. We also use your data to answer your service questions.

In no case we give your personal details to third parties.

Can I use a passcode to log in?

Yes, you can choose to use a passcode in your menu.

When you enable the passcode, you can use your passcode instead of your e-mail address and password to access your settings. When you forget your passcode, you need your e-mail address and password to set a new passcode.

I forgot my password

No problem, things happen.

When you forget your password you can choose ‘Forgot your password?’. We will send an e-mail to your registered e-mail address, You can use the link in the e-mail to change your password. You can then login using that password.

How can I change my settings or personal information?

You can access your app menu by tapping the menu at the top left of the ‘Amount’ screen. To change your settings, you have to login using your e-mail address and password or passcode. In the menu you can find the overview of your donations, adjust your maximum amount, review and/or change your personal information, set a passcode or terminate your Givt-account.

I want Givt!

Where do I download Givt?

You can find the Givt-app in the App Store and Google Play. You can download it for free.

I want to collect with Givt. How can I do that?

Givt is always looking for new partners who wish to collect with our product. We believe in human contact and would like to make an appointment with you. During a personal meeting we can best determine the needs of your organisation and build a basis of trust.

Arrange a call back directly. We will contact you as soon as possible. You can always reach us via + 31 320 320 117 or info [at] givtapp.net.

You can fine more information on our page for collecting organisations.

I’m curious about Givt. How do I arrange a call back?

Safety

How safe is donating with Givt?

Safe and risk free
It is very important to us that everything is safe and risk free. Each user has a personal account with it’s own password. You need to login to view or change your settings.

Handling transactions
The transactions are handled by SlimPay; a bank specialized in processing mandates. SlimPay is under the supervision of several national banks in Europe, including the Dutch Central Bank (DNB).

Immune to fraud
When installing Givt, the user gives the app authorisation to debit their account.
We want to emphasise that no transactions take place in the moment of giving. The transactions take place afterwards via a direct debit under Givt B.V. Since these transactions are revocable, it is completely safe and immune to fraud.

Overview
Organisations can login to the Givt-dashboard. This dashboard gives an overview of all financial transactions, from the moment of giving up to the full processing of the payment. In this way any collection can be followed from start to finish. Organisations can see how many people used Givt, but not who they are.

How does Givt handle my personal information? (GDPR)

Givt fully complies with the GDPR requirements. GDPR stands for General Data Protection Regulation.

Wondering what this means for you? It means that we handle your information with care, that you have the right to know which information we keep on record, have the right to change this information, have the right to demand from us that we do not store your information and that you may know why we need your personal information.

If you would like to know more, please read our privacy statement.

My donations

Where can I see the overview of my donations?

Press the menu at the top left of the ‘Amount’ screen to access your app menu. To get access you have to login using your e-mail address and password or passcode. Choose ‘Donations’ to find an overview of your recent activity. This list consists of the name of the recipient, time and date. The coloured line indicates the status of the donation: In process, processed, refused by bank, or cancelled by user.

You can request an overview of your donations for your tax declaration at the end of each year.

How long does it take before my donation is withdrawn from my bank account?

Your donation will be withdrawn from your bankaccount within two working days.

How will my donation be withdrawn?

SlimPay
When installing Givt, the user gives the app authorisation to debit their account. The transactions are handled by Slimpay – a bank that specialises in the handling of these permissions.

Revertible afterwards
No transactions take place in the moment of giving. The transactions take place afterwards via a direct debit under Givt B.V. Since these transactions are revertible, it is completely safe and immune to fraud.

Can I revert donations?

Yes, you can revert your donations. No transactions take place in the moment of giving. The transactions take place afterwards via a direct debit under Givt B.V. Since these transactions are revertible, it is completely safe and immune to fraud.

In the first 15 minutes after the donation was done in the app, it is possible to cancel the donation by going to the donation overview and swipe the donation you want to cancel to the left. Cancelling is free of charge when doing it this way.

Can I cancel my donation?

In the first 15 minutes after the donation was done in the app, it is possible to cancel the donation by going to the donation overview and swipe the donation you want to cancel to the left. Cancelling is free of charge when doing it this way.

Other

Are my Givt donations tax deductable?

Yes, your Givt donations are tax deductable, but only when you’re giving to institutions that are registered as ANBI (Public Benefit Organisation) or SBBI (Social Importance Organisation). Check if the church or institution has such a registration. Since it’s quite a bit of work to gather all your donations for your tax declaration, the Givt-app offers you the option to annually download an overview of your donations. You can use this overview for your tax declaration. It’s a piece of cake.

Where can I use Givt?

You can use Givt with all registered organisations. More are added weekly, have a look on  www.givtapp.net/waar-givt-gebruiken to see the most recent overview.

How can I give with Givt through the Kerkdienst Gemist app?

If you’re watching using the Kerkdienst Gemist app, you can easily give with Givt when your church uses this service. At the bottom of the page, you’ll find a small button that will take you to the Givt-app. Choose an amount, confirm with ‘Yes, please’ and you’re done!